Support
We are a small team and we read every message.
E-mail contato@webk.com.br. To help us find your installation, include the support ID shown in the app's Settings, your iPhone model and iOS version.
Common questions
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Keepmint. Deleting the app does not cancel the subscription.
How do I get a refund?
Refunds are handled by Apple under its policies. You can request one at reportaproblem.apple.com.
I changed phones. How do I get my collection back?
Your collection is stored on your iPhone, not in an account. Restore your new iPhone from an iCloud or computer backup of the old one, or export your collection to CSV before you switch.
How do I export my collection?
You can export your collection to a CSV file from the app at any time and open it in Excel, Numbers or Google Sheets.
How do I delete my data?
Your collection lives on your device, so deleting coins in the app, or deleting the app, removes it. For anything we hold on our side, such as usage counters, e-mail us with the support ID shown in the app's Settings.
The identification was wrong. What should I do?
Retake the photos in soft, even light with the coin filling the frame, or correct the details yourself before saving. AI results can be wrong. If it keeps happening with a coin, e-mail us the coin details so we can look into it.
Privacy and legal
Read our Privacy Policy and Terms of Use. For privacy requests, write to contato@webk.com.br.